Privacy Policy - DPP Smart Home and Electrical

DPP Illuminate Solutions Ltd, trading as DPP Smart Home and Electrical

Privacy Notice

Our contact details: DPP Illuminate Solutions Ltd, Trinity House, 3 Bullace Ln, Dartford DA1 1BB. 02080895905. enquiries@dppsmarthomes.co.uk

What type of information we have

We collect your name and email address when entered into our contact form in order for us to establish a means of responding to your enquiry. This also includes any other information provided by you when completing our form or sending us an email, and could also extend to contact telephone numbers and your address, should this be provided.

How we get the information and why we do we have it

The information that we collect reaches us via the completion of our contact form, delivered to our email address, stored via a web server.

Information is collected in order to make arrangements for entering into a contract with you (the contract being the provision of works and/or services, provided to you under the trading name DPP Smart Homes and Electrical or DPP Illuminate Solutions Ltd).

What we do with the information

When your information is received, we use this to respond to your enquiry and to enable us to attempt to enter into a contract with you. Your information will also be used on our quotes and invoices to enable fulfilment of the contract between you and us.

We do not sell your information to third parties, and aim to keep your information secure when in our possession.

We do not share your information with any other third parties, unless you have given your explicit consent to do so.

How we store your information

Your information is stored in a secure web portal (operated by Microsoft Outlook) and can only be accessed by employees of DPP Illuminate Solutions Ltd. We also use an application (Xero) to create quotes and invoices. We keep your information for six months, if your details were provided for enquiry purposes. However, if there is a contract for works/service between us, your details (within quotes and invoices) will be held for 12 years in line with Accounting Standards Best Practice.

Your data protection rights

You have the right to request that we cease to process your information (if our contract is completed and there is no lawful basis for us to hold the information).

You also have the right to have access to the personal information that we process about you.

You can exercise your rights by contacting us using the details at the beginning of this document.

How to complain

You have the right to complain about our use of your data should you feel that we are not acting within Data Protection legislation, by making a complaint to the Information Commissioner’s Office.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Let DPP design your dream Home Cinema

Specialists in intelligent home solution

Customers love our service

Jacqueline Braithwaite

I met Dom at my grandsons house when he was putting in a home cinema/lighting system, he is such a pleasant hardworking young man When I went to visit my grandson after completion I could not believe my eyes , it was stunning. The lighting and sound system was absolutely stunning,, it transformed the living room beyond belief

Natasha Heywood

We are absolutely blown away with our media wall. The attention to detail was next level- they really took their time to make sure everything was perfect. The end result looks amazing and the finish is better than we imagined. On top of that, they were friendly, reliable, and a pleasure to have in our home. You can tell they genuinely care about their work and their customers. Amazing workmanship, great communication, and an all-round fantastic service. Would 100% recommend Dom and his team to anyone. Thank you again for such an incredible job!

Frankie Clark

I'd give Dom and the team 10 stars if I could..... I was lucky enough to know him before working with DPP and have had the pleasure of experiencing some of their bigger installs as a guest but finally decided I wanted one of my own. And my god, has this media wall blown mine and my family's expectations (and eardrums). I've a background in DJing large clubs and festivals so know a good sound system and understand the setup involved so it's nice to see that even on one of their smaller installs there are no cut corners or compromises. Trust the process, let them advise on the technical and if you want to come experience a media wall in Kent that'll blow your mind then come check ours out!

Luciano Ruberto

Fantastic experience. Done a very good job and their knowledge to be able to advise best on systems and location of cameras and sensors etc to really make you feel safe from within your home and when you have to leave it. A nice tidy nob done in good time. Would recommend and use again.

Simon & Becky

Recently had DPP complete a number of areas of work in our Bedroom, from the standard electrics through to having smart LED feature lighting, including interior wardrobe lighting, finished off with a mirror TV and AV smart connected media set-up. Simply amazing, quality solutions where the only focus is about getting it right

Vivienne J

Dominic came quickly to assess the problem with our automatic gates, explained clearly his diagnosis and proposed solution, informed me as promised when the necessary part had arrived and completed the repair quickly and efficiently. The gates have been trouble-free ever since and the next time I have any problem with them I shall have no hesitation about contacting Dominic again. It was a pleasure dealing with him and his company and I would happily recommend them to anybody.

Lia Lockward

We couldn't recommend them more highly. DPP have installed lighting, and carried out electrical inspections at Westbourne Grove Church and VenueSpace for many years now. The electrical installation here is very complex but has never proved too difficult for Dominic to master. Their work is timely, they clean up well, they understand the safety constraints necessary for working in a public building and they are always friendly and great to work with. You won't find better.

Ian Henderson

Good work by a guy who knew what he was doing