DPP Illuminate Solutions Ltd, trading as DPP Smart Home and Electrical

Privacy Notice

Our contact details: DPP Illuminate Solutions Ltd, Victoria House, 12 Hatherley Road, Sidcup DA14 4DT. 02080895905. enquiries@dppsmarthomes.co.uk

What type of information we have

We collect your name and email address when entered into our contact form in order for us to establish a means of responding to your enquiry. This also includes any other information provided by you when completing our form or sending us an email, and could also extend to contact telephone numbers and your address, should this be provided.

How we get the information and why we do we have it

The information that we collect reaches us via the completion of our contact form, delivered to our email address, stored via a web server.

Information is collected in order to make arrangements for entering into a contract with you (the contract being the provision of works and/or services, provided to you under the trading name DPP Smart Homes and Electrical or DPP Illuminate Solutions Ltd).

What we do with the information

When your information is received, we use this to respond to your enquiry and to enable us to attempt to enter into a contract with you. Your information will also be used on our quotes and invoices to enable fulfilment of the contract between you and us.

We do not sell your information to third parties, and aim to keep your information secure when in our possession.

We do not share your information with any other third parties, unless you have given your explicit consent to do so.

How we store your information

Your information is stored in a secure web portal (operated by Microsoft Outlook) and can only be accessed by employees of DPP Illuminate Solutions Ltd. We also use an application (Xero) to create quotes and invoices. We keep your information for six months, if your details were provided for enquiry purposes. However, if there is a contract for works/service between us, your details (within quotes and invoices) will be held for 12 years in line with Accounting Standards Best Practice.

Your data protection rights

You have the right to request that we cease to process your information (if our contract is completed and there is no lawful basis for us to hold the information).

You also have the right to have access to the personal information that we process about you.

You can exercise your rights by contacting us using the details at the beginning of this document.

How to complain

You have the right to complain about our use of your data should you feel that we are not acting within Data Protection legislation, by making a complaint to the Information Commissioner’s Office.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113